by James Burgess | May 19, 2017 | Business Management |
Once upon a time, customers knew the people they were buying from: the grocer, the butcher, the pharmacist, and other neighborhood characters. If we were to all look around us now, we would notice that very few businesses have got customer service right yet. So, the...
by James Burgess | May 10, 2017 | Business Management, Business Planning, Business plans |
Creating accountability across an organization is daunting. Yet the payoffs make it vitally important to face the challenge. Effective accountability requires not only clearly defining it, but also performing the following: orienting, emoting, engaging, and...
