by James Burgess | Apr 10, 2019 | Business Management |
“Efforts and courage are not enough without purpose and direction.” ~John F. Kennedy Helen Keller was once asked, “Is there anything worse than being blind?” She replied, “Yes. The most pathetic person in the world is someone who has sight but no...
by f31admin | Apr 9, 2019 | Business Management |
A doctor turned to his patient and said, “Bill, I have some bad news and some worse news.” “Hold on now doctor,” said the concerned patient, “I can handle bad news and good news, but bad news and worse news?” The doctor asked which one he should share first....
by James Burgess | Mar 7, 2018 | Business Management |
I’m not going to win any popularity awards with this blog but I think it is important for entrepreneurs and companies to re-think which type of training will help, and which type will actually hurt to affect change in business behaviour. The Problems with...
by James Burgess | Nov 2, 2017 | Business Management |
If you are losing clients/customers just as fast as you gain them or worse faster then you gain them, then reading this article 12-Tips For Exceeding Customer Service Expectations will be time well spent with even more power coming from implementing the ideas...
by James Burgess | May 19, 2017 | Business Management |
Once upon a time, customers knew the people they were buying from: the grocer, the butcher, the pharmacist, and other neighborhood characters. If we were to all look around us now, we would notice that very few businesses have got customer service right yet. So, the...
by James Burgess | May 10, 2017 | Business Management, Business Planning, Business plans |
Creating accountability across an organization is daunting. Yet the payoffs make it vitally important to face the challenge. Effective accountability requires not only clearly defining it, but also performing the following: orienting, emoting, engaging, and...
